Resources can be constrained by disorganization. Disorganization can result in only being able to tackle the important things instead of all the responsibilities they have.
Enough disorganization of a critical resource and it becomes the system’s constraint.
Once a disorganized resource is the system’s constraint all other aspects of the system are subservient to the capacity of that resource.
How do you think they feel when they realize that their lack of processes impacts everyone else around them?
How should a leader respond?